PROFESSIONAL OVERVIEW

Resume

Experience. Skills. Practical Impact.

My background spans operations coordination, financial-services operations, team management, people support, administrative operations, training, reporting, and process improvement. This page provides an overview of my experience, skills, and tools.

Professional Experience

REAL EXPERIENCE. OPERATIONAL FOLLOW-THROUGH.

Coordinate operational needs across staff and departments, including scheduling, meetings, shared resources, documentation, reporting, and follow-up.
Support office, facilities, technology, property, security, vendor, equipment, and supply coordination.
Build and maintain Airtable and Fillout databases, forms, trackers, and workflows that organize information and improve day-to-day processes.
Prepare documents, reports, presentations, correspondence, and operational records.
Coordinate with managers, IT, property management, security, vendors, and other stakeholders to resolve operational issues.

Operations Coordinator

City of Boston, Age Strong Commission

May 2024–Present

Managed high-volume client and account-service requests while balancing same-day priorities and service expectations.
Researched discrepancies by reviewing records and history, comparing information across systems, and identifying missing or inconsistent information.
Corrected records, documented findings and actions, and followed issues through resolution.
Supported client information changes, transactions, documentation, system/access requests, and compliance-related processing.
Worked across teams to resolve escalated requests and maintain accurate records.

Client Operations Specialist

MFS Investment Management

February 2022–January 2024

Supported daily operations, staffing, scheduling, timekeeping, payroll corrections, PTO, facilities, inventory, and vendor coordination.
Participated in recruiting, interviewing, hiring, onboarding, I-9 and E-Verify processing, orientation, training, and employee setup.
Supervised employees and handled operational and employee issues independently.
Coordinated responses to staffing shortages, equipment failures, facility issues, inventory shortages, vendor problems, and customer escalations.
Trained and supported employees while maintaining smooth day-to-day operations.

Operations Manager

Promoted from Operations Supervisor

AMC Theatres

July 2017–September 2019

Education

🎓

Bridgewater State University

Bachelor of Science in Management • General Management Concentration, Cum Laude

Core Capabilities

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Operations & Project Coordination

Workflows, priorities, deadlines, documentation, cross-functional coordination, tracking, and follow-through.

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People Operations & HR Support

Hiring, onboarding, scheduling, employee support, training, and workforce administration.

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Executive & Administrative Support

Calendars, meetings, reports, presentations, correspondence, documentation, and operational support.

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Systems & Process Improvement

Databases, forms, trackers, workflows, reporting tools, process documentation, and practical system improvements.

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Training & Development

New-hire training, mentoring, procedures, reference materials, and knowledge sharing.

Tools I Work With

Airtable

Fillout

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

SharePoint

OneDrive

Microsoft Forms

Google Workspace

Workday

Adobe Acrobat

Zoom

Selected Strengths

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Operational Coordination

Managing multiple priorities and moving pieces.

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Problem Solving

Identifying issues and finding practical solutions.

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Process Improvement

Finding better ways to organize and complete work.

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Cross-Functional Support

Coordinating across teams, managers, vendors, and stakeholders.

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Documentation & Reporting

Creating clear records, reports, procedures, and supporting materials.

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Training & Onboarding

Helping employees learn systems, processes, and expectations.

Download My Resume

View a complete version of my professional experience, skills, education, and qualifications.

Interested in Working Together?

I’m open to discussing employment opportunities, operations projects, and ways I can help teams work more effectively.